We are sorry that your More order did not arrive 100% flawlessly.

We work hard every day to optimize our processes, but sometimes mistakes are human and cannot always be avoided.

Is something missing in your package, was the wrong item sent or was your package damaged in transit by DHL?

Contact our customer service team immediately and enter the reason in the contact form. Please do not forget to include photos of the package and your order number so that the team can help you as soon as possible.

Please send us the completed customer declaration (PDF) directly with your request. This is legally required. Thank you.

Don't worry, the team will find a suitable solution together with you!

Important: Please note that the shipping carton must be kept until a complaint has been finalised, in case a return is required or photos are needed.